Sydney City

Our four boutique properties located in Potts Point are just a short walk or train ride away from the centre of the Sydney CBD, Sydney Harbour, Botanic Gardens and Oxford Street.

Accommodation overview

Our four boutique properties located in Potts Point are just a short walk or train ride away from the centre of the Sydney CBD and Sydney Harbour. They are also walking distance to the Royal Botanic Gardens, Woolloomooloo Wharf and Oxford Street.

Choose between the heritage vibes of Hotel Challis and newly renovated Springfield Lodge, the convenient central location of The Bayswater Sydney or the trendy rooms at The Maisonette Hotel.

All properties are easily accessible from the Airport or the Sydney CBD, by taxi; by train – disembarking at Kings Cross Station; or by the airport shuttle buses that service the area.

About the area

With its tree-lined streets and abundance of cafes and bars, Potts Point is reminiscent of a European city. The area has a trendy, village vibe, and with many notable cafes and restaurants it’s a food lovers dream.

The specialty stores, boutique homewares and historical art-deco buildings, make exploring this unique area of Sydney an unforgettable experience.

Similarly to Potts Point, neighbouring Kings Cross has an abundance of dining options. Kings Cross, or simply ‘The Cross’, is also known for its lively nightclubs and chic bars and cocktail lounges.

Above the intersection of William Street and Darlinghurst Road is the iconic Coca-Cola billboard, usually referred to as the ‘Coke Sign’. The billboard was erected in 1974 and marks the entrance to Kings Cross.

On the corner of Darlinghurst Road and Macleay Street is the El Alamein Memorial Fountain. The Fountain was commissioned as a memorial to soldiers who died in 1942 during WWII, in two battles at El Alamein, Egypt. Since its addition in 1959, the Fountain has become a well-known landmark of Kings Cross and often serves as a meeting point for locals and visitors.

History

Potts Point and the surrounding area has a rich history, reflected in its grand Georgian mansions and architectural monuments built in the 1800s and early 1900s. The area was originally called Woolloomooloo Hill, but was renamed Potts Point by Joseph Hyde Potts after he purchased six and a half acres of land.

Kings Cross was once known for its grand theatres and music halls. However the area was transformed by the influx of WWII troops, returning to and visiting the nearby naval base at Garden Island.

In 1897 the intersection where the Coca-Cola billboard stands today was named Queen’s Cross, in celebration of Queen Victoria’s Diamond Jubilee. This caused some confusion with Queen’s Square in the city, and so was re-named Kings Cross in 1905, after King Edward VII.

The area has since become vibrant with restaurants, nightlife, and of course – our boutique accommodation near Sydney’s CBD.
FAQs

Hotel Challis

What are the reception's operating hours?

Sunday - Thursday: 7:00AM - 11:00PM
Friday and Saturday: 24 HOURS

If you are arriving after hours please contact Hotel Challis direct to find out the late arrival instructions.

What time is check-in and check-out?

Check-in from 2:00 PM. Please contact Hotel Challis to advise your ETA before arrival.

Please note: Our GWB members are offered priority check-in.

Check-out until 10:00 AM

Please note: Our GWB members receive a late check-out of 12:00 PM. These guests must visit Reception staff to secure this free late check-out.

Phone: +612 9192 9000
Email: challis@sydneylodges.com

What time is check-out?

10:00AM

Please note: Our GWB members receive a late check-out of 12:00PM.

These guests must visit Reception staff to secure this free late check-out.

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage in our luggage room.
Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Are there laundry facilities?
Shared self-service laundry facilities are available for guests to use at an additional cost.
Do you have a gym?

Yes, guests can enjoy 24/7 gym access at a nearby off-site fitness centre at no additional charge. Please go to Reception to ask for a gym pass. If you want to go to the gym at a specific time, make sure you reserve a pass in advance at reception.

The gym is ANYTIME FITNESS. Address: Lower Ground Level, 14 Kings Cross Road, Potts Point, just around the corner from the famous Coca Cola sign.

With over 850 square metres they offer a great variety and state of the art equipment as well as complimentary small group training and virtual classes, available 24/7. The facility also includes security lockers and bathrooms. More info here

Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
How do I get there?

GETTING HERE FROM THE AIRPORT:

By shuttle bus: Approximately 45-60 minutes. Information desks are located in the arrivals hall at both the T1 International and T3 Domestic terminals.

By train: Approximately 30-45 minutes. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith. Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross. Hotel Challis is a 7-10 minute walk from Kings Cross station.

By taxi/rideshare: Approximately 30-45 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

Is on-site parking available?

No, there is no on-site parking available at Hotel Challis.

Off-site parking is available at Wilson's Kings Cross parking station on Ward Avenue, behind the Fountain for a discounted rate of $25. It's only a 9 minute walk to Hotel Challis. This parking arrangement does not allow you to take your car in and out throughout the day - each discount ticket is for a 24 hour period and includes a one-time entry and one-time exit. It is most important that you collect and pay for your discount parking ticket from Reception, prior to returning to your car.

How far is it to the train station?
Kings Cross Train Station on the T4 Eastern Suburbs & Illawarra line is a 7-10 minute walk to Hotel Challis.
What restaurants and bars are nearby?
There are many dining options nearby, including those located on Challis Avenue, Macleay Street and Darlinghurst Road. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?
Yes, there is a Woolworths supermarket located around the corner on Macleay Street. This is approximately a 2 minute walk from Hotel Challis. Alternatively there is also a Coles supermarket located in the Kings Cross Centre on Darlinghurst Road, approximately a 10 minute walk from Hotel Challis.
Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Broadway Shopping Centre
  • Paddy's Markets
  • Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction

Visit the Explore page for more information.

Are there cooking facilities?
No, there are no cooking facilities at the property.
Are baby cots and extra beds available?

Yes, there are baby cots available. Bookings are essential so please contact Hotel Challis to confirm before your arrival.

Unfortunately there are no extra beds available.

What forms of payment do you except?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 27 December and 1 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Where can I find the best rates?

The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email.

By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more!

Are the rooms serviced daily?

Yes, rooms are serviced daily by housekeeping. If your stay exceeds 5 nights a full linen change is provided in the middle of your stay. If you require an unscheduled, full room cleaning service during your stay, this can be arranged at Reception for a fee of $35. We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

Do you have a restaurant?

No, we do not have a restaurant at the property. Please see the "what restaurants and bars are nearby?" section for nearby dining options.

Do you have a lift / elevator?
Yes. There is lift access to all four floors of the property.
Is there a hospital nearby?

St Vincents Hospital is located at 390 Victoria St, Darlinghurst and is 1.3km from Hotel Challis.

St Lukes Private Hospital is located on Roslyn Street, Potts Point. This is approximately 850m from Hotel Challis.

View all

Springfield Lodge

What time is check-in and check-out?

Check-in from 2:00 PM. Please contact Springfield Lodge to advise your ETA before arrival.

Please note: Our GWB members are offered priority check-in. 

Check-out until 10:00 AM.

Please note: Our GWB members receive a late check-out of 12:00 PM. These guests must advise Reception to secure this free late check-out.

Phone: +612 8307 4000
Email: springfield@sydneylodges.com

What time is check-out?

10:00AM

Please note: Our GWB members receive a late check-out of 12:00PM.

These guests must visit Reception staff to secure this free late check-out.

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage in our luggage room.
Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Are there laundry facilities?
Shared self-service laundry facilities are available for guests to use at an additional cost.
Do you have a gym?

Yes, guests can enjoy 24/7 gym access at a nearby off-site fitness centre at no additional charge. Please go to Reception to ask for a gym pass. If you want to go to the gym at a specific time, make sure you reserve a pass in advance at reception.

The gym is ANYTIME FITNESS. Address: Lower Ground Level, 14 Kings Cross Road, Potts Point, just around the corner from the famous Coca Cola sign.

With over 850 square metres they offer a great variety and state of the art equipment as well as complimentary small group training and virtual classes, available 24/7. The facility also includes security lockers and bathrooms. More info here

Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
How do I get there?

GETTING HERE FROM THE AIRPORT:

By shuttle bus: Approximately 45-60 minutes. Information desks are located in the arrivals hall at both the T1 International and T3 Domestic terminals.

By train: Approximately 30-45 minutes. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith. Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross. Springfield Lodge is a 3 minute walk from Kings Cross station.

By taxi/rideshare: Approximately 30-45 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

Is on-site parking available?

No, there is no on-site parking available at Springfield Lodge.

Off-site parking is available at Wilson's Kings Cross parking station on Ward Avenue, behind the Fountain for a discounted rate of $25. It's only a 4 minute walk to Springfield Lodge. This parking arrangement does not allow you to take your car in and out throughout the day - each discount ticket is for a 24 hour period and includes a one-time entry and one-time exit. It is most important that you collect and pay for your discount parking ticket from Reception, prior to returning to your car.

How far is it to the train station?

Kings Cross Train Station on the T4 Eastern Suburbs & Illawarra line is a 3 minute walk to Springfield Lodge.

What restaurants and bars are nearby?
There are many dining options nearby, including those located in Llankelly Place, Macleay Street and Darlinghurst Road. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?

Yes, Harris Farm Market is across the road on Springfield Avenue. Woolworths supermarket is on Darlinghurst Road, next to the Kings Cross train station entrance. Coles supermarket is located in the Kings Cross Shopping Centre, under the Coca-Cola sign.

Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Broadway Shopping Centre
  • Paddy's Markets
  • Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction

Visit the Explore page for more information.

Are there cooking facilities?
No, there are no cooking facilities at the property.
Are baby cots and extra beds available?

Yes, there are baby cots available. Bookings are essential so please contact Springfield Lodge to confirm before your arrival.

Unfortunately there are no extra beds available.

What forms of payment do you except?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

Where can I find the best rates?
The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more! [link to Save 10% page] Phone: +612 8307 4000 Email: springfield@sydneylodges.com
Are the rooms serviced daily?

Yes, rooms are serviced daily by housekeeping. If your stay exceeds 7 nights a full linen change is provided in the middle of your stay.

If you require an unscheduled, full room cleaning service during your stay, this can be arranged at Reception for a fee of $35.

We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

Do you have a restaurant?

Out the front, discover ANATEL, ou local cafe. Our valued Springfield Lodge guests enjoy 10%* off their order throughout their stay. Also, bring your own cup & get a further 30 cts discount! Opening hours: Tuesday to Sunday from 7 am to 3 pm. (*Minimum spend $20 - to enjoy that benefit, present the discount card provided at check-in and your room key).

Do you have a lift / elevator?
Yes. There is lift access to four of the five floors of the property. Please note there are a few steps at the entrance to Springfield Lodge.
Is there a hospital nearby?
St Vincents Hospital is located at 390 Victoria St, Darlinghurst and is 850m from Springfield Lodge. St Lukes Private Hospital is located on Roslyn Street, Potts Point. This is approximately 300m from Springfield Lodge.

View all

The Bayswater Sydney

What are the reception's operating hours?

Sunday - Thursday: 7:00AM - 11:00PM
Friday and Saturday: 24 HOURS

If you are arriving after hours please contact The Bayswater Sydney direct to find out the late arrival instructions.

What time is check-in and check-out?

Check-in from 2:00 PM. Please contact The Bayswater to advise your ETA before arrival.

Please note: Our GWB members are offered priority check-in.

Check-out until 10:00 AM

Please note: Our GWB members receive a late check-out of 12:00 PM. These guests must visit Reception staff to secure this free late check-out.

Phone: +612 8070 0100
Email: bayswater@sydneylodges.com

What time is check-out?

10:00AM

Please note: Our GWB members receive a late check-out of 12:00PM.

These guests must visit Reception staff to secure this free late check-out.

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage in our luggage room.
Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Are there laundry facilities?
Shared self-service laundry facilities are available for guests to use at an additional cost.
Do you have a gym?

Yes, guests can enjoy 24/7 gym access at a nearby off-site fitness centre at no additional charge. Please go to Reception to ask for a gym pass. If you want to go to the gym at a specific time, make sure you reserve a pass in advance at reception.

The gym is ANYTIME FITNESS. Address: Lower Ground Level, 14 Kings Cross Road, Potts Point, just around the corner from the famous Coca Cola sign.

With over 850 square metres they offer a great variety and state of the art equipment as well as complimentary small group training and virtual classes, available 24/7. The facility also includes security lockers and bathrooms. More info here

Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
How do I get there?

GETTING HERE FROM THE AIRPORT:

By shuttle bus: Approximately 45-60 minutes. Information desks are located in the arrivals hall at both the T1 International and T3 Domestic terminals.

By train: Approximately 30-45 minutes. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith. Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross. The Bayswater Sydney is a 3 minute walk from Kings Cross station.

By taxi/rideshare: Approximately 30-45 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

Is on-site parking available?

No, there is no on-site parking available at The Bayswater Sydney.

Off-site parking is available at the Crescent Parking, 33 Bayswater Road, just 2 doors down from the property for a discounted rate of $25. It's only a 1 minute walk to The Bayswater Sydney. This parking arrangement does not allow you to take your car in and out throughout the day - each discount ticket is for a 24 hour period and includes a one-time entry and one-time exit. It is most important that you collect and pay for your discount parking ticket from Reception, prior to returning to your car.

How far is it to the train station?
Kings Cross Train Station on the T4 Eastern Suburbs & Illawarra line is a 3 minute walk to The Bayswater Sydney.
What restaurants and bars are nearby?
There are many dining options nearby, including those located on Bayswater Road, Darlinghurst Road and Victoria Street. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?

Yes, Woolworths supermarket is 110m away, on Darlinghurst Road, next to the Kings Cross train station entrance. Coles supermarket is located in the Kings Cross Shopping Centre, under the Coca-Cola sign on Darlinghurst Road, in the same walking distance.

Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Broadway Shopping Centre
  • Paddy's Markets
  • Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction

Visit the Explore page for more information.

Are there cooking facilities?
No, there are no cooking facilities at the property.
Are baby cots and extra beds available?

Yes, there are baby cots available. Bookings are essential so please contact The Bayswater Sydney to confirm before your arrival.

Unfortunately there are no extra beds available.

What forms of payment do you except?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

 

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

 

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

 

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

 

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

Where can I find the best rates?
The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more! [link to Save 10% page] Phone: +612 8070 0100 Email: bayswater@sydneylodges.com
Are the rooms serviced daily?

Yes, rooms are serviced daily by housekeeping. If your stay exceeds 5 nights a full linen change is provided in the middle of your stay.

If you require an unscheduled, full room cleaning service during your stay, this can be arranged at Reception for a fee of $35.

We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

Do you have a restaurant?

Bayswater Bru is located out the front of the property. This cafe is open daily for breakfast and lunch from Monday - Saturday.

Do you have a lift / elevator?
Yes. There is lift access to four of the five floors of the property. Please note there are a few steps at the entrance to The Bayswater Sydney.
Is there a hospital nearby?

St Vincents Hospital is located at 390 Victoria St, Darlinghurst and is 650m from The Bayswater Sydney. St Lukes Private Hospital is located on Roslyn Street, Potts Point. This is approximately 350m from The Bayswater Sydney.

View all

The Maisonette

What are the reception's operating hours?

Monday - Saturday: 8:00 AM - 6:30 PM Sunday: 9:00 AM - 2:30 PM If you are arriving after hours please contact The Maisonette direct to find out the late arrival instructions. Please note that guests staying 1-night must check-in by 6:30 pm (close of reception). It is not possible for guests staying one night to check in outside normal reception opening times.

What time is check-in and check-out?

CHECK-IN

Check-in from 2:00 pm to 7.30 pm. Please contact The Maisonette to advise your ETA before arrival. Guests arriving outside reception opening hours must inform the hotel in advance. 

Please note: Our GWB members are offered priority check-in. 

Please note that guests staying for one night only must check-in by 7:30 pm (close of reception). It is not possible for guests staying one night to check in outside normal reception opening times.

After-hour key collection will only be available if the guest's credit card can be successfully charged for the first night of the booking. 

CHECK-OUT

Check-out until 10:00 AM

Please note: Our GWB members receive a late check-out of 12:00 PM. These guests must visit Reception staff to secure this free late check-out

What time is check-out?

10:00AM

Please note: Our GWB members receive a late check-out of 12:00PM.

These guests must visit Reception staff to secure this free late check-out.

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage.
Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Are there laundry facilities?
Laundry service is available around the corner from property.
Do you have a gym?
No, there are no gym facilities at the property.
Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
How do I get there?

GETTING HERE FROM THE AIRPORT:

By shuttle bus: Approximately 45-60 minutes. Information desks are located in the arrivals hall at both the T1 International and T3 Domestic terminals.

By train: Approximately 30-45 minutes. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith. Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross. The Maisonette is a 10 minute walk from Kings Cross station.

By taxi/rideshare: Approximately 30-45 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

Is on-site parking available?

No, there is no on-site parking available at The Maisonette.

Off-site parking is available at Wilson's Kings Cross parking station on Ward Avenue, behind the Fountain for a discounted rate of $25. It's only an 8 minute walk to The Maisonette. This parking arrangement does not allow you to take your car in and out throughout the day - each discount ticket is for a 24 hour period and includes a one-time entry and one-time exit. It is most important that you collect and pay for your discount parking ticket from Reception, prior to returning to your car.

How far is it to the train station?
Kings Cross Train Station on the T4 Eastern Suburbs & Illawarra line is a 10 minute walk to The Maisonette.
What restaurants and bars are nearby?
There are many dining options nearby, including those located on Challis Avenue, Macleay Street and Darlinghurst Road. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?
Yes, there is a Woolworths supermarket located around the corner on Macleay Street. This is approximately a 2 minute walk from The Maisonette. Alternatively there is also a Coles supermarket located in the Kings Cross Centre on Darlinghurst Road, approximately a 10 minute walk from The Maisonette.
Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Broadway Shopping Centre
  • Paddy's Markets
  • Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction

Visit the Explore page for more information.

Are there cooking facilities?
No, there are no cooking facilities at the property.
Are baby cots and extra beds available?
Yes, there are baby cots available. Bookings are essential so please contact The Maisonette to confirm before your arrival.
What forms of payment do you except?

We accept:

  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

Where can I find the best rates?
The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more! [link to Save 10% page] Phone: +612 9357 3878 Email: maisonette@sydneylodges.com
Are the rooms serviced daily?

Yes, rooms are serviced daily by housekeeping. If your stay exceeds 7 days a full linen change is provided during the middle of your stay.

We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

Do you have a restaurant?
No, we do not have a restaurant at the property. Please see the "what restaurants and bars are nearby?" section for nearby dining options.
Do you have a lift / elevator?
No. Access to all three floors of the property are via a central staircase.
Is there a hospital nearby?
St Vincents Hospital is located at 390 Victoria St, Darlinghurst and is approximately a 20 minute walk from The Maisonette.

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When you book direct using our promo code GWB you will become a Guests With Benefits member and will receive the best rates and benefits at all Sydney Lodges properties. All Guests With Benefits members receive a 10% discount and have access to other benefits such as free unlimited wireless internet, free room upgrades and late check-out.

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