High Cross Randwick FAQs

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What are the reception's operating hours?

11:00 am - 4:00 pm every day

If you are arriving after hours please contact High Cross Randwick direct to find out the late arrival instructions.

The front door to the property is locked for security purposes when reception is closed. Your room key will allow you access to the building after the doors are closed so please ensure you keep it with you at all times. Our Front Desk team will assist you if you have any issues accessing the building after hours.

Phone: +612 9314 5553
Email: highcross@sydneylodges.com

What time is check-in and check-out?

Check-in from 2:00 PM. Please contact High Cross Randwick to advise your ETA before arrival. Our GWB members are offered priority check-in. 

Check-out is at 10:00 AM. Our GWB members receive a complimentary late check-out of 12:00 PM and we request that these guests advise Reception to secure this free late check-out.

Phone: +612 9314 5553
Email: highcross@sydneylodges.com

Phone: +612 9314 5553
Email: highcross@sydneylodges.com

Can I store my luggage?

Yes, if you arrive prior to 2 pm and your room is not ready, we would be happy to store your luggage in our luggage room.

*Sydney Lodges will take no responsibility for valuables left in storage. Please take all valuable items with you.

What forms of payment do you accept?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
  • JCB
  • Union Pay
  • Google Pay
  • Apple Pay
  • Android Pay
  • Alipay
What is the cancellation policy?

For bookings made directly:

FLEXIBLE: If you have booked a flexible rate (including Best Available Rate or or Earth Lover (no housekeeping) Rate), cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Payment will be taken upon arrival at the property or during pre-check-in on the day of arrival. Application of the GWB promo code or rate specific promo codes for flexible bookings made via the Sydney Lodges website entitles you to a modification/cancellation policy of 24 hours instead of the standard 48 hours. 

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay and Save, Hot Deal or Early Bird rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a flexible rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

STAY LOCAL PACKAGE: If you have booked the Stay Local Package, documentation requesting proof of purchase will be sent to you for completion via email after departure. It is your responsibility to collect your restaurant/cafe/bar receipts once you pay for your meal, drinks etc and before you leave the selected local venue. Administration in the form of copies of documentation being acquired later on the part of the local venue will not be entered into. Sydney Lodges will offer you a rebate of your expenses of up to $50.00 per day (per room, not per person staying) upon receiving from you, proof of purchase/s from the selected local venues. Rebates will be paid within 6 weeks of receiving completed documentation in full. For full terms and conditions as well as a complete list of participating local venues, please visit www.sydneylodges.com/staylocalpackage

For bookings made via a third party:

You will find your cancellation policy on your original confirmation email that came from the online travel agent that you booked with.

Where can I find the best rates?

The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more! [link to Save 10% page] 

Phone: +612 9314 5553
Email: highcross@sydneylodges.com

Are the rooms serviced daily?

No. In an effort to preserve water and energy and keep your room rates as low as possible, a light service is provided every second day (vacuum, making the bed, taking the rubbish out, tidying the bathroom and providing new amenities.)

A full service, including linen change, is provided weekly. 

If you require an unscheduled, full room cleaning service during your stay, this can be arranged at Reception for a fee of $35.

We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

NOTE: During the COVID-19 pandemic in an effort to reduce contact with our guests and their belongings, our Housekeeping schedules have changed. Please see our team if you would like further clarification.

Is internet access provided?

Yes, high-speed Optic Fiber Wifi is available at this property. We offer free unlimited access to all guests booking direct.

If you have booked through a third party (OTAs such as Booking.com, Expedia, ... ) we also offer free wireless internet, however, data limitations may apply.

If you would like to connect to the Internet, please choose “Perouse WiFi” from the available Wi-Fi networks. A webpage will then open up and you’ll be prompted to enter your room number and the exact surname on your reservation to complete the connection. If you experience any difficulty connecting to the Wi-Fi please contact our friendly Front Desk team.

Do you have a lift / elevator?
No. Access to the two floors of the property is via stairs only.
Are baby cots and extra beds available?

Yes, there are baby cots available. Bookings are essential so please contact us to confirm before your arrival. Roll-a-way beds are not available.

Phone: +612 9314 5553
Email: highcross@sydneylodges.com

Are there cooking facilities?
A shared guest kitchen with basic facilities is available.
Are there laundry facilities?

Shared laundry facilities are available for guests to use at a small additional cost.

Do you have a gym?

No, there are no gym facilities at the property but there are a number local gyms that offer casual passes in the area.

Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
Is on-site parking available?

At High Cross Randwick there is very limited parking available onsite for our guests, operating on a “first come-first served” basis. We are unable to reserve places. Street parking in the area is time-limited and we would recommend taking extra care as Parking Rangers patrol the area frequently. We do not take any responsibility for infringement notices received by guests.

For secure parking, we direct our guests to the “Wilson'' branded car park located at 49-55 St Paul Street near the Randwick Ritz Cinema. It is very close to the property (approximately 5 minutes walk) PH: 1800 727 546

Another secure parking option is the “Metro” car park located at the Prince of Wales Hospital. PH: +61 2 9326 7233.

There is also underground parking at the Royal Randwick Shopping Centre. PH: +61 2 9398 9099

What restaurants and bars are nearby?

There are many dining options nearby, including those located in The Spot, around Perouse Road and St Pauls Street. Head to the Explore Randwick page and check out the 'Savour Local' and 'Sip Local' tabs for more information.

Is there a grocery store nearby?

Yes, a Coles supermarket and a Woolworths supermarket are both located off Belmore Road. They are both approximately a 6 minute walk from High Cross Randwick.

Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Royal Randwick Shopping Centre
  • Randwick Plaza
  • Westfield Shopping Centre Bondi Junction and Eastgardens Pagewood
  • Coogee Bay Road
  • Bondi's Gould Street
  • Entertainment Quarter
  • Oxford Street 

Visit the Shopping Near Randwick for more information.

Are you located near the Hospitals in Randwick?

YYes, The Prince of Wales Hospital, Prince of Wales Private Hospital, Royal Hospital for Women Sydney Children's Hospital, Nelune Comprehensive Cancer Centre and Sydney Surgical Centre are all located nearby, approximately 200m from High Cross Randwick. If you are visiting us for health-related reasons, please see our special offer to you on our Services Local Randwick page

How do I get there?

GETTING HERE: FROM THE AIRPORT

BUS: Bus 400 line from Airport (arrival level) to Randwick (arrival at Belmore Road). Operate every day, every 15 min; 48 minutes

TRAIN & BUS: Train T8 line from Airport to Green Square Station and Bus 370 from Botany Rd to Perouse Rd; 36 minutes

TRAIN & TRAM: Train T8 line from Airport to Central and then Light Rail L2 to Randwick; 48 minutes

TAXI/RYDO/RIDESHARE: Follow signs to the taxi rank. For Rydo/Rideshare meet the driver at the dedicated pick-up area; 15-25 minutes

GETTING HERE: FROM SYDNEY CBD

BUS: Routes 372, 373, 376 or 377; 20-30 minutes

TRAM: L2 from High Street; 30 - 40 minutes

TAXI: 25-30 minutes

Guests with benefits

Book direct and save 10%

When you book direct using our promo code GWB you will become a Guests With Benefits member and will receive the best rates and benefits at all Sydney Lodges properties. All Guests With Benefits members receive a 10% discount and have access to other benefits such as free unlimited wireless internet, free room upgrades and late check-out.

Rate Guarantee

Save 10%

Room Upgrade

Free wifi

Priority check in

Late check out

No booking fees

Greater flexibility

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