For bookings made directly:
FLEXIBLE: If you have booked a flexible rate (including Best Available Rate or or Earth Lover (no housekeeping) Rate), cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Payment will be taken upon arrival at the property or during pre-check-in on the day of arrival. Application of the GWB promo code or rate specific promo codes for flexible bookings made via the Sydney Lodges website entitles you to a modification/cancellation policy of 24 hours instead of the standard 48 hours.
NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay and Save, Hot Deal or Early Bird rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.
NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked a flexible rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.
BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.
For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.
NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.
STAY LOCAL PACKAGE: If you have booked the Stay Local Package, documentation requesting proof of purchase will be sent to you for completion via email after departure. It is your responsibility to collect your restaurant/cafe/bar receipts once you pay for your meal, drinks etc and before you leave the selected local venue. Administration in the form of copies of documentation being acquired later on the part of the local venue will not be entered into. Sydney Lodges will offer you a rebate of your expenses of up to $50.00 per day (per room, not per person staying) upon receiving from you, proof of purchase/s from the selected local venues. Rebates will be paid within 6 weeks of receiving completed documentation in full. For full terms and conditions as well as a complete list of participating local venues, please visit www.sydneylodges.com/staylocalpackage
For bookings made via a third party:
You will find your cancellation policy on your original confirmation email that came from the online travel agent that you booked with.