Hotel Challis FAQs

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What are the reception's operating hours?

Sunday - Thursday: 7:00AM - 11:00PM
Friday and Saturday: 24 HOURS

If you are arriving after hours please contact Hotel Challis direct to find out the late arrival instructions.

Phone: +612 9192 9000

What time is check-in and check-out?

Check-in from 2:00 PM. Please contact Hotel Challis to advise your ETA before arrival.

Please note: Our GWB members are offered priority check-in.

Check-out until 10:00 AM

Please note: Our GWB members receive a late check-out of 12:00 PM. These guests must visit Reception staff to secure this free late check-out.

Phone: +612 9192 9000

Phone: +612 9192 9000

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage in our luggage room.
What forms of payment do you except?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.

NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.

NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.

BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

NEW YEARS EVE BOOKINGS: If any night falls between 27 December and 1 January (inclusive) your booking is fully pre-paid and non-refundable. Payment will be taken at the time of booking and modifications or cancellation are not allowed.

Where can I find the best rates?

The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email.

By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more!

Are the rooms serviced daily?

Yes, rooms are serviced daily by housekeeping. If your stay exceeds 5 nights a full linen change is provided in the middle of your stay. If you require an unscheduled, full room cleaning service during your stay, this can be arranged at Reception for a fee of $35. We pride ourselves in providing clean accommodation so please talk to Reception if you have seen something that needs to be addressed. 

Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Do you have a restaurant?

No, we do not have a restaurant at the property. Please see the "what restaurants and bars are nearby?" section for nearby dining options.

Do you have a lift / elevator?
Yes. There is lift access to all four floors of the property.
Are baby cots and extra beds available?

Yes, there are baby cots available. Bookings are essential so please contact Hotel Challis to confirm before your arrival.

Unfortunately there are no extra beds available.

Are there cooking facilities?
No, there are no cooking facilities at the property.
Are there laundry facilities?
Shared self-service laundry facilities are available for guests to use at an additional cost.
Do you have a gym?

Yes, guests can enjoy 24/7 gym access at a nearby off-site fitness centre at no additional charge. Please go to Reception to ask for a gym pass. If you want to go to the gym at a specific time, make sure you reserve a pass in advance at reception.

The gym is ANYTIME FITNESS. Address: Lower Ground Level, 14 Kings Cross Road, Potts Point, just around the corner from the famous Coca Cola sign.

With over 850 square metres they offer a great variety and state of the art equipment as well as complimentary small group training and virtual classes, available 24/7. The facility also includes security lockers and bathrooms. More info here

Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
How far is it to the train station?
Kings Cross Train Station on the T4 Eastern Suburbs & Illawarra line is a 7-10 minute walk to Hotel Challis.
What restaurants and bars are nearby?
There are many dining options nearby, including those located on Challis Avenue, Macleay Street and Darlinghurst Road. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?
Yes, there is a Woolworths supermarket located around the corner on Macleay Street. This is approximately a 2 minute walk from Hotel Challis. Alternatively there is also a Coles supermarket located in the Kings Cross Centre on Darlinghurst Road, approximately a 10 minute walk from Hotel Challis.
Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Broadway Shopping Centre
  • Paddy's Markets
  • Queen Victoria Building
  • Pitt Street Mall
  • Westfield Sydney
  • Westfield Bondi Junction

Visit the Explore page for more information.

Is there a hospital nearby?

St Vincents Hospital is located at 390 Victoria St, Darlinghurst and is 1.3km from Hotel Challis.

St Lukes Private Hospital is located on Roslyn Street, Potts Point. This is approximately 850m from Hotel Challis.

How do I get there?


By shuttle bus: Approximately 45-60 minutes. Information desks are located in the arrivals hall at both the T1 International and T3 Domestic terminals.

By train: Approximately 30-45 minutes. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith. Trains run approximately every 10 minutes, change at Central Station for trains to Kings Cross. Hotel Challis is a 7-10 minute walk from Kings Cross station.

By taxi/rideshare: Approximately 30-45 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

Is on-site parking available?

No, there is no on-site parking available at Hotel Challis.

Off-site parking is available at Wilson's Kings Cross parking station on Ward Avenue, behind the Fountain for a discounted rate of $25. It's only a 9 minute walk to Hotel Challis. This parking arrangement does not allow you to take your car in and out throughout the day - each discount ticket is for a 24 hour period and includes a one-time entry and one-time exit. It is most important that you collect and pay for your discount parking ticket from Reception, prior to returning to your car.

Guests with benefits

Book direct and save 10%

When you book direct using our promo code GWB you will become a Guests With Benefits member and will receive the best rates and benefits at all Sydney Lodges properties. All Guests With Benefits members receive a 10% discount and have access to other benefits such as free unlimited wireless internet, free room upgrades and late check-out.

Rate Guarantee

Save 10%

Room Upgrade

Free wifi

Priority check in

Late check out

No booking fees

Greater flexibility

Find out more

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