High Cross Park Lodge FAQs

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High Cross Park Lodge FAQs
What are the reception's operating hours?

8:00AM - 7:00PM

If you are arriving after hours please contact High Cross Park Lodge direct to find out the late arrival instructions.

What time is check-in?


Please note: Our GWB members are offered priority check-in. Please contact High Cross Park Lodge direct to advise your ETA.

What time is check-out?


Please note: Our GWB members receive a late check-out of 12:00PM.

These guests must visit Reception staff to secure this free late check-out.

Can I store my luggage?
Yes, if you arrive prior to 2PM and your room is not ready, we would be happy to store your luggage.
Is on-site parking available?

No, there is no on-site parking available at High Cross Park Lodge. Limited nearby street parking is available. Off-site parking is available at the Wilson parking station at the Randwick Ritz Cinema. Access is via St Pauls Street at The Spot and it is only a 5 minute walk to High Cross Park Lodge. Please check with the parking station for current prices; 1800 727 546.

How do I get there?


By bus: Route 400 operated by Sydney Buses runs between Bondi Junction and Burwood, stopping at both the T1 International and T3 Domestic terminals. Follow signs to the clearly marked bus stops located in the arrivals level outside each of these terminals. You will require an Opal Card to travel, purchased from the station, Relay or WH Smith.

By taxi/rideshare: Approximately 25-30 minutes. Follow signs to the taxi rank at the front of all terminals. For rideshare arrange to meet your driver at the dedicated priority pick-up area.

What forms of payment do you except?

We accept:

  • American Express
  • MasterCard
  • Visa
  • Cash
What is the cancellation policy?

FLEXIBLE: If you have booked the Best Available Rate, cancellation is free of charge until 2pm, 48 hours prior to your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges. Payment will be taken upon check-in.


NON-REFUNDABLE: If you have booked a non-refundable or promotional rate (including all Stay & Save rates), any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-refundable bookings will be charged in full upon confirmation.


NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. If you have booked the Best Available Rate, you will incur a charge equivalent to the first night of the booking. If you have booked a non-refundable or promotional rate, you will be charged the full cost of the booking.


BOOKING MODIFICATIONS: For bookings made on the Best Available Rate, booking changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply.

For bookings made on any non-refundable or promotional rate, booking modifications are not allowed.


NEW YEARS EVE BOOKINGS: If any night falls between 30th December and 1st January (inclusive), your booking requires full prepayment on confirmation and is non-refundable. Bookings during this period should by default have a non-refundable policy, however should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed.

Where can I find the best rates?
The best rates can be found when booking direct! Use Promo Code 'GWB' on our website or quote it to our friendly Front Desk Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits member and receive other great benefits. Click here to learn more! [link to Save 10% page] Phone: +612 9314 5553 Email: highcross@sydneylodges.com
Are the rooms serviced daily?
No. A light service is provided every third day. A full service including linen change is provided every seventh day.
Is internet access provided?
Yes, we offer free unlimited wireless internet for all guests booking direct. If you have booked through a third party we also offer free wireless internet, however data limitations may apply.
Do you have a restaurant?
No, we do not have a restaurant at the property. Please see the "what restaurants and bars are nearby?" section for nearby dining options.
Do you have a lift / elevator?
No. Access to the two floors of the property is via stairs only.
Are baby cots and extra beds available?
Yes, there are baby cots available. Bookings are essential so please contact High Cross Park Lodge to confirm before your arrival. Roll-a-way beds are not available.
Are there cooking facilities?
A shared guest kitchen with basic facilities is available.
Are there laundry facilities?
Shared laundry facilities are available for guests to use at an additional cost.
Do you have a gym?
No, there are no gym facilities at the property.
Are pets allowed?
No, we do not allow pets. We do allow service animals, please speak with the property before your arrival if you will be travelling with a service animal.
Are there smoking rooms available?
No, our property and rooms are all smoke-free in accordance with NSW Legislation.
What restaurants and bars are nearby?
There are many dining options nearby, including those located in The Spot, around Perouse Road and St Pauls Street. Head to the Explore page and check out the 'Eat' and 'Drink' tabs for more information.
Is there a grocery store nearby?
Yes, a Coles supermarket and a Woolworths supermarker are both located off Belmore Road. They are both approximately a 6 minute walk from High Cross Park Lodge.
Are there any shopping locations nearby?

Yes, there are many shopping locations nearby including:

  • Royal Randwick Shopping Centre
  • Randwick Plaza
  • Westfield Shopping Centre Bondi Junction

Visit the Explore page for more information.

Is there a hospital nearby?
Yes, The Prince of Wales Hospital, Royal Women's Hospital and Sydney Children's Hospital are all located nearby, approximately 200m from High Cross Park Lodge.
Guests with benefits

Book direct and save 10%

When you book direct using our promo code GWB you will become a Guests With Benefits member and will receive the best rates and benefits at all Sydney Lodges properties. All Guests With Benefits members receive a 10% discount and have access to other benefits such as free unlimited wireless internet, free room upgrades and late check-out.

Rate Guarantee

Save 10%

Room Upgrade

Free wifi

Priority check in

Late check out

No booking fees

Fully flexbile

Find out more