If you have booked the Flexible Rate (excluding Stay & Save Promotions), cancellation is free of charge up to 48 hours prior to 2pm on your arrival date. Any booking modifications, including date changes and/or a full cancellation of your booking made within 48 hours of 2pm on your arrival date will incur a charge equivalent to the value of the first night booked. Any booking modifications requested after check in must occur at least 48 hours prior to the change taking place to avoid any charges.
If you have booked the Non-Refundable Rate; or any Stay & Save Promotion, any cancellation will incur the full cost of the booking. Booking modifications, including date changes are not allowed. Non-Refundable bookings will be charged in full upon booking confirmation.
NEW YEARS EVE BOOKINGS:
If any night of the booking falls between 26 December and 1 January (inclusive) are non-refundable and will be charged upon booking confirmation. This policy supersedes any other terms written anywhere else for stay dates between 26 December and 1 January (inclusive).