High Cross Randwick FAQs
Please select your hotel below and find the answers to our frequently asked questions here
What are the reception's operating hours?
11:00 am – 4:00 pm, 7 days.
If you are arriving after hours please contact High Cross Randwick direct to find out the late arrival instructions.
The front door to the property is locked for security purposes when reception is closed. Your room key will allow you access to the building after the doors are closed so please ensure you keep it with you at all times. Our After-Hours Remote Team will assist you if you have any issues accessing the building after hours – charges apply for calls made after-hours
What time is check-in and check-out?
Check-in from 2:00 PM. Please contact High Cross Randwick to advise your ETA before arrival. Our GWB loyalty members are offered priority check-in.
Check-out is at 10:00 AM. Our GWB members receive a complimentary late check-out of 12:00 PM and we request that these guests advise Front Office to secure this free late check-out.
Phone: +612 9314 5553
Email: highcross@sydneylodges.com
Are you located near the Hospitals in Randwick?
Yes, The Prince of Wales Hospital, Prince of Wales Private Hospital, Royal Hospital for Women Sydney Children’s Hospital, Nelune Comprehensive Cancer Centre and Sydney Surgical Centre are all located nearby, approximately 200m from High Cross Randwick. If you are visiting us for health-related reasons, please see our special offer to you on our Services Local Randwick page
Where can I find the best rates?
The best rates can be found when booking direct! Use Promo Code ‘GWB’ on our website or quote it to our friendly Front Office Team when making your booking over the phone or via email. By entering the GWB Promo Code you will instantly become a Guests With Benefits loyalty member and receive other great benefits. Click here to learn more!
Phone: +612 9314 5553
Email: highcross@sydneylodges.com
Can I store my luggage?
Yes, if you arrive prior to 2 pm and your room is not ready, we would be happy to store your luggage in our luggage room. If you are arriving prior to our when we open (11 am) please proceed to our sister property, Perouse Randwick and they will happily store your luggage from 8 am.
*Sydney Lodges will take no responsibility for valuables left in storage. Please take all valuable items with you.